Company Policies

1. Privacy Policy

This Privacy Policy explains how Captain Steel India Limited (hereinafter referred to as “CSIL”, “we”, “us”, “our”) may collect, use, store, disclose or otherwise process your personal data including personal data provided when using our websites and describes the rights you have with respect to your personal data.

CSIL is committed to providing the highest level of protection regarding the processing of their employees’, vendors’ and clients’/customers’ personal data based on applicable data protection laws and regulations.

Personal data comprises all the details that CSIL collects and processes directly or indirectly about you as an individual, for instance, information about your identity and contact details (such as name, email-ID, and contact number), including information received from third parties and information collected through the use of CSIL websites, cookies or other similar tools. CSIL will first and foremost comply with local law where it exists.

Processing Personal Data

CSIL may process your personal data where such relevant personally identifiable information is required to be processed for legitimate CSIL purposes as follows, but not limited to:

  • Processing applications for products and services;
  • Providing products and services; (It is not feasible for an organisation to provide product / service without processing)
  • Monitoring and improving our website and its content;
  • Conducting market research and surveys with the aim of improving our products and services;
  • Sending you information about our products and services for marketing purposes and promotions;
  • Complying with applicable local or foreign law, regulation, policy, voluntary codes, directive, judgement or court order, as well as any contractual obligation pursuant to agreements between CSIL and any authority, regulator or enforcement agency or body or any request coming from said entities.
  • Establishing, exercising or defending legal rights in connection with legal proceedings (including any prospective legal proceedings) and seeking professional or legal advice in relation to such legal proceedings.
  • Surveillance of premises. (Video Recording)

CSIL processes your personal data for the performance of the contracts/agreements concluded with you, compliance with applicable legal or regulatory obligations or CSIL legitimate interests to provide you with adequate and qualitative products and services and to prevent against any excessive risk. Where providing the data is optional, and you choose not to share personal data, features like personalisation that use such data will not work for you.

Access to Personal Data

Your personal data processed by CSIL will only be accessible by a limited list of recipients on a need-to-know basis or where required by law.
Our policy does not apply to third-party websites where our online advertisements are displayed, nor to linked third-party websites which we do not operate or control.

To the extent permitted by law, CSIL may record and monitor your communications with CSIL to ensure compliance with our legal and regulatory obligations and our internal policies.

Retention of Personal Information

Your personal data processed by CSIL are kept in a form which permits your identification for no longer than is necessary for the purposes for which the personal data are processed in line with legal, regulatory or statutory obligations.
At the expiry of such periods, your personal data will be deleted or archived to comply with legal retention obligations or in accordance with applicable statutory limitation periods.

How to access and control your personal data?

Subject to applicable law, regulations and/or industry guidelines, you may have the right to invoke a data subject right in relation to your personal data being processed by CSIL.
CSIL may be allowed by law, in particular in case of excessive or manifestly unfounded request, to charge a fee for fulfilling your request, subject to applicable conditions.

CSIL shall provide information on action taken on a request pertaining to the Data Subject Rights without undue delay and in any event within one month of receipt of the request. That period may be extended by two further months where necessary, taking into account the complexity and number of the requests.
CSIL shall inform the data subject of any such extension within one month of receipt of the request, together with the reasons for the delay. 

To invoke your data subject rights, please use the data subject right request form or send an email to data protection officer (for contact details refer to the last section of this policy).

Finally, note that you are entitled to lodge a complaint with a competent Data Protection Authority where existing, concerning CSIL’s compliance with the applicable data protection laws and regulation.

Security

The security and confidentiality of your Personal Data is important to us and CSIL has invested significant resources to protect the safekeeping and confidentiality of your personal data. When using external service providers acting as processors, we require that they adhere to the same standards as CSIL. Regardless of where your personal information is transferred or stored, we take all steps reasonably necessary to ensure that personal data is kept secure.

Social Media

CSIL operates channels, pages and accounts on some social media sites to inform, assist and engage with employees, vendors and clients/customers. CSIL monitors and records comments and posts made on these channels about CSIL in order to improve its products and services.

Please note that you must not communicate to CSIL through such social media sites the following information:

  • confidential personal data, including any information regarding your financial situation, bank account details, transactions, etc.
  • sensitive personal data including (i) special categories of personal data meaning any information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation and (ii) other sensitive personal data such as criminal convictions and offences and national identification number; and
  • excessive, inappropriate, offensive or insulting information towards individuals.

CSIL is not responsible for any information posted on those sites other than the information posted by its employees on its behalf. CSIL is only responsible for its own use of the personal data received through such sites.

Changes to this Privacy Policy

CSIL may in its absolute discretion update this policy from time to time.

The use of the CSIL Websites and any products and services supplied are subject to our Terms and Conditions.

Who to Contact

If you have any questions regarding this privacy policy or the protection of your personal data, you may reach out to CSIL’s Team at jawed.ahmed@captainsteel.com or +91-33-4011-2540 (Mon-Sat 10:00 to 17:00)

 

2. Cookies
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service. 

 

3. Shipping Policy

CSIL will ensure that the products are delivered within 10-12 days by CSIL authorized trade partner, only at the available pin codes. 

Free home delivery on a minimum purchase of Rs. 30,000 and above of any CSIL product and within 4 km from the assigned dealer outlet. Delivery charges are to be borne by the customer if the delivery location falls outside the limit mentioned.

4. Cancellation Policy

The order can be cancelled by the customer within 24 hours of placing the order. The amount will be transferred to the customer’s bank account (through which the payment was made) after deducting the applicable standard payment gateway transaction charges

If the cancellation request is placed after 24 hours, the request will be rejected, and the customer shall have to take the material

In case the cancellation request has been accepted, the amount will be transferred to the customer’s bank account within 10 working days

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.

5. Return Policy

Materials once delivered will not be taken back

Jurisdiction - All disputes shall be adjudicated subject to the jurisdiction of the courts at Calcutta